Refund policy

Return & Refund Policy

At Love, Sage, we want you to love every piece you purchase. Because our collections are carefully curated and available in limited quantities, we kindly ask that you review our return policy before placing your order.

Returns

We accept eligible returns within 14 days of the delivery date for online orders or 14 days from the purchase date for in-person purchases.

To be eligible for a return, items must be:

  • Unworn, unwashed, and in their original condition.

  • Free of stains, makeup, perfume, deodorant, pet hair, or any signs of wear.

  • Returned with all original tags attached.

Items that do not meet these requirements may be returned to the customer at their expense.

Store Credit

Love, Sage does not offer refunds to the original form of payment.

Eligible returns will be issued as store credit, which can be used toward any future purchase on our website.

Original shipping charges are non-refundable.

Exchanges

Due to the limited quantities of our collections, we cannot guarantee that the same item, size, or color will be available for an exchange.

If your requested exchange is available, we will gladly process it. If it is unavailable, you will receive store credit for the value of your returned item.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

  • Sale or clearance items

  • Items marked "Final Sale"

  • Jewelry

  • Hair accessories

  • Bodysuits, swimwear, and intimates

  • Gift cards

Damaged, Defective, or Incorrect Items

We carefully inspect every order before it leaves our hands. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery at hello@lovesage.shop with your order number and clear photos of the item.

If your claim is approved, we will gladly provide a replacement if the item is available. If a replacement is unavailable, we will issue a full refund to your original payment method or provide store credit, whichever you prefer.

Our goal is to make sure you receive the quality and service you deserve.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged or defective.

We recommend using a trackable shipping service, as Love, Sage is not responsible for returns lost in transit.

Processing Time

Once your return has been received and inspected, your store credit will be issued within 3–5 business days. You will receive an email confirmation once your return has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, Love, Sage is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier. If you experience an issue with delivery, we recommend contacting the shipping carrier directly to file a claim.

How to Start a Return

To request a return, please email hello@lovesage.shop with:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

We'll provide you with the next steps for completing your return.

A Note from Love, Sage

Our collections are intentionally produced in limited quantities and may not be restocked. If you fall in love with a piece, we encourage you to purchase it while it's available.

Thank you for supporting Love, Sage. We truly appreciate your support and look forward to helping you find pieces you'll love for seasons to come.